Frequently Asked Questions

Q:  Is my massage covered by O.H.I.P or my health benefits from work?

A:  O.H.I.P. does not cover the cost.  Each health benefit policy is a bit different.  It is up to the client to make sure that they have the appropriate coverage.  Some policies also require a doctor’s prescription.  This must be prescribed before the appointment. 

Q:  How does it work with my insurance?   Who pays whom?

A:  The client pays the therapist after the massage.  The therapist gives the client a receipt with the therapist’s registered number on it.  The client is responsible for submitting their receipt to their own insurance plan for reimbursement.

Q:  What methods of payment do you take?

A:  We accept Visa, MasterCard, cash and debit.  Sorry, we do not accept personal cheques.

Q:  Are all the therapists registered?

 A:  Yes.

Q:  Do I have to go to the same therapist each time?

A:  No, the therapists share the files so that we can serve you better.  We want to make sure that you can come in for an appointment at a time that is convenient for you.  All information is strictly confidential.

Q:  What should I expect at my first appointment?

A:  You will be asked to fill out a complete one-page health history.  When you meet privately with the therapist you will discuss which is the best treatment for you based on your needs.  This treatment plan can be changed any time you wish and will be reassessed at an appropriate, agreed upon time.  This information, as well as any conversations between you and your therapist, will remain confidential.  

Q:  What do the rooms look like?

A:  We have four private rooms.  All of them are cozy with dim lights and soft relaxing music for your pleasure.  This is your time to unwind and forget about the outside world.

Q:  How long are the appointments and is there a different price for the different types of massage?

 A:  The appointments are in 90, 60, 45 and 30 minute intervals.  The price is by the amount of minutes not the type of massage?  See our PRICE LIST for more details.

 Q:  What is the difference between going to a spa for a massage or your clinic?

 A:  Not all massage therapists at spas are registered, which means you can not claim it with your extended health plan.  Most spas give a general relaxation massage where we cover your health history and access your personal needs.

 Q:  Should I go to a physiotherapist/chiropractor at the same time as having massage therapy?

A:  Very often massage helps with the rate of recovery from an injury while receiving Physiotherapy or Chiropractic care.  Muscular tension or strain caused indirectly by an injury can be minimized.  Often a person doesn’t realize that he/she has changed the way they sit or walk because of their injury.  This is exactly where Massage Therapy can assist.

Q:  What is the difference between massage therapy and a chiropractic treatment?

A:    While a Chiropractor will focus on the spinal alignment and correction of joint misalignment, a Massage therapist will focus on the soft tissue (muscles, tendons, ligaments).

Q:  Do you handle car accident cases?

 A:  We are not set up to handle the insurance reports/paperwork necessary for MVA victims. 

Q:  Do you sell gift certificates?

A:  Yes, we sell packages for different amounts of time.  These make wonderful gifts for anyone you care about.  Please see our GIFT CERTIFICATE page.  

Q:  I thought I couldn’t get a massage while I was pregnant since I can’t lie on my tummy.

A:  Massage is an excellent method of managing the discomforts experienced during pregnancy.  We have helped women with leg cramps, fatigue from postural changes, edema, low back pain and related leg pain.  You can receive your treatment lying on your side during the session or you may use our Prego Pillow.  The Prego Pillow allows the mother to lie face down on a large donut shape pillow that doesn’t put any pressure on the baby or the mother’s back.

Q:  How long should I wait before I get my next massage?

A:  Your Massage Therapist will discuss the best program for your situation.  Some individuals can receive daily treatment if the condition is acute and the therapist is performing lymphatic drainage.  Others seeking treatments for headaches or back pain for example would receive treatment twice weekly initially then taper to once per month if needed.  Prevention is an excellent approach to tension and stress related conditions.  A person seeking preventative care would visit once a month.

Q:  I was given a gift certificate.  Is there any benefit in only coming once for a massage?

A:  Definitely.  A massage provides a wonderful deep relaxation that can certainly help anyone.

Q:  How long do the benefits of one massage last?

A:  It depends on how acute the pain is for the client.  It may take a number of appointments to get a more permanent benefit.  If it is a relaxation and stress relief massage, the results depend on the client’s lifestyle.

Q:  I heard that massage therapy hurts.

A:  Giving the therapist good feed back regarding your comfort level will help the therapist apply the best pressure for you.  Sometimes it’s hard to predict how you will feel even though both you and the therapist have worked closely together.  As prevention we recommend a few steps you can take after the massage to reduce your discomfort. 

Q:  Is it dangerous for some people to receive a massage?

A:  Yes, in some situations:

-those individuals who are at risk of thrombosis in the extremities (i.e. legs),

-on the site of cancer in those people who are undergoing cancer treatment ,

-and at the site of an active bacterial infection with or without fever.

Epsom salt baths:  This inexpensive additive to a bath actually reduces muscle soreness.  Epsom salts can be found at the drug store.

Heat applied to the muscles that are sore, improves the circulation to the muscle and helps to flush out the any irritants that may be aggravating the muscle.

Stretch helps to lengthen the muscles and literally squeezes the irritants out of the muscles.  The Therapist will give you recommendations for your situation.

Strengthen/ exercise will help improve circulation and help flush away any irritants that contribute to muscle soreness.